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Customer behavior: five trends to define the customer experience of the futEven with regards to personalisation, it is interesting to see how we are moving towards overcoming the use of cookies and towards a more responsible use of customer data, but 38% of those interviewed say they are still unprepared for a future without cookies.
Bibliography Brizzi S., The Way to Wealth. Money Turkey Phone Numbers 32 Million List at the service of humanity, Anima Edizioni, 2017. Durand G, The anthropological structures of the imagination. Introduction to general archetypology, Daedalus, 2009. Evola J. Maffesoli M.， 《世界的魅力》。 An ethique pour notre temps。 Technology has become fundamental in the customer experience, but what are the current trends for 2022 and which of these will consolidate in the coming years? In-call monitoring , they expect professional, prompt problem-solving, courtesy and kindness.
The phone call must be pleasant, as well as decisive. One way to guarantee the customer a satisfactory experience is to use technology to monitor the progress of the call in real time and offer support to the operator if necessary. There are platforms that analyze the conversation between the customer and the operator and immediately transcribe it onto a shared screen so that a supervisor can verify the quality of the assistance and intervene if necessary.
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